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　　英语

　　Desktop Support for Private Equity Firm in Midtown

　　-Manhattan

　　-Contract role

　　The Desktop Support Technician will provide desk side and remote technical assistance to end users. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC’s, laptops, mobile devices, printers and peripherals. In addition to technical support you will be responsible for imaging PC’s, deploying and configuring software and managing technology requests and account creation. This position requires high levels of professionalism, strong problem solving skills, and the ability to learn new technologies.

　　Responsibilities

　　-Install, configure, maintain and support PC hardware and software for the firm’s end user computing environment.

　　-Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs.

　　-perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, installing hardware and configuring systems and applications.

　　-Monitor and test fixes to ensure problems have been adequately resolved

　　-Image and configure desktops and laptops using an enterprise imaging solution

　　-Quickly escalate, track and close incident tickets to ensure high client satisfaction.

　　Requirements

　　-Experience in working in hedge funds, fund-of-fund or private equity firms; smaller organizations where ability to learn a range of technologies was required; and/or client facing/field service roles are all a plus.

　　-Exceptional written, oral and interpersonal communication and customer service skills across all levels of an organizational

　　-Strong knowledge of computer hardware, including laptops, desktops and mobile decices and enterprise desktop applications

　　-Strong knowledge of Windows 7, Active Directory and Exchange

　　-Strong knowledge of MS Office 2010 required

　　-Knowledge of network printer installation, setup and troubleshooting

　　-Knowledge of virtualization technologies

　　-Working knowledge of mobile devices-add, remove, reactive, migrate users etc.

　　1.What kind of assistance could this job provide to end users?

　　A. Handbook instructions

　　B. Remote help

　　C. Phone calls

　　D. Face-to-face technical assistance

　　【答案】B。根据第一段的第一句“the desktop support technician will provide desk side and remote technical assistance to end users”因此根据这一句，答案选B项。A项说的是小手册说明。C项指的是打电话。D项指的是面对面的技术协助。所以答案选B。

　　2.Which of the following is NOT the Desktop Support Technician’s responsibility?

　　A. Bringing repaired PCs to customers

　　B. Installing and upgrading hardware

　　C. Imaging and configuring desktops and laptops

　　D. Supporting PC hardware

　　【答案】根据文段中的responsibilities，进行定位，其中提到support PC hardware, install and upgrading hardware or software, image and configure desktops and laptops, 但没有提到可以修理，所以答案选A。

　　3.Which of the following is NOT required for this job?

　　A. Knowledge of computer hardware

　　B. Rich expression

　　C. Knowledge of network printer installation

　　D. Customer service skills

　　【答案】D。根据文段最后的requirements我们就可以发现提到了对硬件的知识，对打印机的装配，丰富的经验，但没有提到有客户服务方面技巧，所以答案选D。

　　4.Which of the following could ensure high client satisfaction?

　　A. Physical setting up for computers

　　B. To use an enterprise imaging solution

　　C. Configuring systems and applications

　　D. To update, track and close incident tickets

　　【答案】D。如何保证客户的满意。根据responsibilities的最后一项，就是“quickly escalate, track and close incident tickets to ensure high client satisfaction”,因此选D项。A项指的是自然的对电脑的设置。B项指的是为了较好的利用企业而想出解决办法。C项指的是配置，或设定系统和应用。但与文段定位不符，故答案选D。

　　5.Which of the following machinery is NOT among the repairable list of a Desktop Support Technician?

　　A. Radio

　　B. Mobile phone

　　C. Printer

　　D. Laptop

　　【答案】A。文段在第一段中间提到范围有笔记本，台式机，手机装置，打印机等，但是收音机没有在其中，因此符合题目选收音机，所以答案选A。